Terms of Service

Updated 13/10/2023

By using this website you are agreeing to be automatically bound by these terms and conditions, including our privacy policy. We encourage you to carefully read and understand these terms before using the website or any of our services. If you don’t agree, your remedy is to stop using our website.

We may update our terms from time to time and the new provisions will apply from the date they are updated.

Draeockenden.com.au is made available by Drae Ockenden.

Feedback, comments or complaints

If you have any questions, please contact admin@draeockenden.com.au and we will usually respond to all enquiries within two business days.

Where we send your data

Visitor comments, IP addresses and site behaviour may be processed through a spam detection service. All browser, device and operating system information, including IP addresses, may be sent to Google Analytics for analytical purposes.

Personal and sensitive data may be sent to domain providers in order to register, update, transfer, or verify eligibility and ownership of your domain.

No unlawful or prohibited use

As a condition of your use of this website, you warrant that you will not use this website for any purpose that is unlawful or prohibited by these terms and conditions. You may not use this website in any manner which could damage, disable, overburden, or impair this website or interfere with any other party’s use and enjoyment of this website. You agree not to hack into areas of this website that are not intentionally made available to you.

You expressly agree not to:

• engage in any internal or external spamming, or other similar actions
• engage in any unlawful or immoral acts, or acts which are in violation of these terms and conditions
• decompile, reverse engineer, or try to copy or imitate the this website or underlying content

Promoted Services – disclaimer

If we promote third-party products or services via our website it is because they have provided sponsorship, donations or supported us in some way. You must exercise your own judgment based upon your own personal circumstances before purchasing third-party products or services.

Copyright, Trademarks and other Intellectual Property

Drae Ockenden owns the intellectual property rights in the contents of this website or has permission to use or display the material on this website. You may not use, copy, display, distribute, modify, translate, reformat, incorporate into advertisements and other works, promote, create derivative works, or in any way exploit or allow others to exploit any of our website content in whole or in part except as expressly authorised by us. Please contact admin@draeockenden.com.au if you require permission to reproduce any of the contents of this website.

Images and item descriptions posted on this website by third parties are the responsibility of those third parties and may be subject to copyright. You must seek permission from the third party before using any of their content.

The names of actual companies and products mentioned on this website may be the trademarks of their respective owners. Any example companies, organizations, products, people and events depicted on this website are fictitious. No association with any real company, organization, product, person, or event is intended or should be inferred.

Third-party websites

Our website may contain links to and from the websites of our partners, advertisers or affiliates. If you follow a link to any of these websites please note that these websites have their own privacy policies and Drae Ockenden does not take any responsibility or liability for these policies.

Please check these policies before you submit any personal information to these websites.

Price changes

We reserve the right to change the prices for recurring services at any time, with or without prior notice to you.

If we decide to change the prices for recurring services, we will make reasonable efforts to notify you in advance. Notification may be provided through our website, by email, or other means as deemed appropriate by us. It is your responsibility to review the pricing information regularly.

Your continued use of our services after any price changes constitute your acceptance of the new prices. If you do not agree with the changes, you may choose to cancel or terminate the recurring services in accordance with our cancellation policy.

Refund and cancellation policy

Cancelling any of your services will void Drae Ockenden of any responsibility regarding service security, performance or availability.

Cancelling a product/service within 24 hours of being purchased makes you eligible for store credit up to the full amount paid. Cancelling your service outside of this 24-hour period will make you ineligible for a refund or store credit.

Website backups will be kept for a maximum of 30 days starting from your plan cancellation date.

Any passwords or other sensitive information you may have shared with Drae Ockenden will remain on file and it is the client’s (your) responsibility to revoke access and/or change your passwords.

Late Fee Policy

We understand that timely payments are essential for the smooth operation of our services. To account for the extra efforts and resources required when clients have overdue payments, we have implemented a late fee policy. The late fee is designed to cover the costs associated with follow-up communications and the retention of client data and websites on our servers.

Late Fee Details:

1. Chasing up on payments: In the event of a late payment, we may apply a late fee to your outstanding balance. This fee is intended to offset the time and resources invested in contacting clients to remind them of overdue payments.
2. Data and Website Retention: We continue to host and maintain your data and websites on our servers for a period of time, even when payments are overdue. This incurs server space and resource costs on our end. The late fee helps to account for these ongoing expenses.

Fee: The late fee is 10% of your total invoice with a minimum fee of $5.

Notification: We will notify you in advance about any unpaid invoices and provide ample opportunity to rectify the situation. Invoices that remain unpaid for 3 or more days will incur a late fee.

We encourage our clients to make payments promptly to avoid incurring late fees or having their services suspended/terminated. By using our services, you agree to abide by this late fee policy.

DNS Propagation

After changing any DNS settings there is a 72-hour period where the settings must propagate. During this time your services may be unavailable or have reduced capabilities. DNS settings include but are not limited to the records listed below:

• A
• AAAA
• NS
• MX
• TXT
• CNAME

Service Availability

After completing your new product/service using the Drae Ockenden Hosting website, there may be a period of up to 24 hours before your service becomes active. This is a security setting. Selected payment methods (Bank Transfer) may take up to 3 business days for us to receive the payment, if this is the case, your product/service will not become active until the payment has been received.

In the event that there is scheduled maintenance being performed on Drae Ockenden’s website or on the servers your website or email address(s) may be using, there is a 72-hour period where your services may be unavailable or have reduced capabilities.